A Process Designed With You In Mind

Experience A Simple Process and Let Your Backyard Come To Life

Passionate professionals serving Charlotte, NC and surrounding areas

tj shinholser owner of charlotte backyard ponds on the job site

Your Comfort Is Top Priority To Us

Having a pond in your yard is a treat. We’ve designed a process that prioritizes your needs so that you can have an enjoyable experience from start to finish.

We want to give you precisely what you want, so don’t hold back, and let us know what you have in mind for your outdoor space. Describe each detail so we can better understand your vision. When we get to work, we’ll make sure to keep you in the loop during the whole process. We are here to answer your every question, reassure you, and drop a bit of fun into the mix. Because when you are happy, we are happy!

8 Easy Steps Towards Your Dream Pond

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Step 1. Reach Out To Us

Fill out our form and describe your vision for your pond the best you can. Send us some pictures as well so we can see what we have to work with.

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Step 2. Phone Consultation

We’ll get back to you with a phone call as soon as possible. We’ll discuss your project further and schedule an on-site consultation.
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Step 3. On-Site Consultation

We’ll come to your place to check out your backyard and discuss in detail how you want to transform that space. We’ll give an exact cost and talk about the timeline and materials needed. Finally, we’ll take some measurements and make sure we are on the same page with every detail of your project. When everyone is in agreement, we’ll sign the contract. The on-site consultation is a $500 investment that will be included in the final price of your project, if we work together.

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Step 4. We Work Our Magic

Once the planning is solidified, we get to work. We believe it’s highly important to keep you in the loop during the entire duration of your project development. That’s why we’ll provide you with video captures every day to highlight the progress.  You can relax knowing we’ll keep you informed at all stages of your pond project.

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Step 5. Post-Job Walkthrough

When the project is complete, we’ll clean the area. Next, we’ll do a post-job walkthrough to make sure everything is how you envisioned it. We’ll also offer educational advice and give you the tools to sustain your water feature. For further reading, you’ll also receive a pond owner’s manual with links to instructional videos and tips on maintaining your pond.

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Step 6. Love Your Updated Outdoor Space

When everything is to your liking, we’ll get out of your way and let you enjoy your oasis. Call some friends, host a barbeque, and let your new pond amaze you.

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Step 7. Warranty

We offer a one-year warranty for craftsmanship and a two-year warranty on all equipment. So in case you run into issues, just give us a call, and we’ll be there for you.

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Step 8. Follow-Up

We want to make sure your pond is bringing you happiness for years to come. We will follow-up with you after 3 days, 3 weeks, and 3 months. We’ll also give you a report card that tracks the things we see. This way we can follow-up on them during each visit. Enjoy your pond worry-free!

Here’s What Our Customers Say…

Growing around ponds and being involved with ponds our entire lives, we are perfectionists and we take a lot of pride in our work. Have a look at what other homeowners like you have to say about working with us.

Bernadette DemauroBernadette Demauro
21:53 06 Feb 23
I would highly recommend Charlotte Backyard Ponds. Working with TJ was a pleasure. He is very professional and knowledgeable. He listened to what we wanted and then went about creating a pond that was beyond what I could have imagined. I will let the picture speak for itself, we couldn't be more pleased.
anna grace hilbishanna grace hilbish
21:46 27 Nov 22
We had a great experience with Charlotte Backyard ponds!! We had recently moved into a new home with a run down pond. There was a lot of maintenance and fixing up that needed to be done and they did an amazing job. Installed a new waterfall, pump and filtration system for us. They were very professional and easy to work with. So excited to relax by our new/improved pond! Highly recommend using their services.
Jiggy PatelJiggy Patel
22:12 17 Oct 22
TJ is a great guy, after a good chit chat on the phone he came out surveyed what I was trying to accomplish, we had an existing pond which need renovation was having issues beyond wasting money to fix. TJ and his company solved the problem. Rebuilt the pond looks amazing, great price, and was done in the time he had said. DEF use this Company. keep up the good work👍🏽Here are some before and after pics.
Laura BradyLaura Brady
14:20 13 Jul 22
I would 100% recommend TJ and his team. Professional, easy and fast communication, knowledgeable, exceptional work, and you can tell he really loves what he does. Our project was to dismantle a large koi pond that we inherited when we moved in. He knew exactly what to do with all the materials (to prep for a landscaper) and the wildlife - taking the extra care to capture some small tadpoles and a large bullfrog that he wanted for his own backyard! I will definitely be calling TJ again when we look to install a new water feature. He does more than just ponds! Call him!
Marcial MesaMarcial Mesa
14:33 12 Jun 22
We had TJ and his team do a complete pond cleaning! We were extremely impressed with the quality of service and his eye for detail. We are new to having a pond and he was able to educate us with all his knowledge of caring and maintaining it. They were extremely professional. They arrived on time and got right to work! The finished product was beautiful we are enjoying it tremendously!We are very happy that we found Charlotte Backyard Ponds to help us to maintain our pond.I highly recommend TJ and his team.

Designing Your Pond Is A Pleasure WHen You Hire a Professional